Considering the potential impact of failing to communicate effectively, understanding the different facets of how we convey messages to our clients and colleagues is critical. Columnits George W. Mantor offers steps you can take to better communication.

According to columnist Jon Cheplak, recruiting experienced agents is like a long escrow. He offers tips to help develop a system of consistent follow-up to turn those recruiting prospects into your newest agents.

When it comes to training new agents, we sign them up, put them under a waterfall, and tell them to drink. Then, we're surprised when they aren't making it. Jon Cheplak offers tips to turn training into accountable action.

You might be surprised to learn that money is not the most important thing the experienced agent is looking for in a company. It's you. Read columnist Jon Cheplak's views on why your leadership is the key to attracting and retaining experienced agents.